Quality Management

2800 uah


1. The essence of "quality" concept.  The dilemma of manager: management of quality or qualitative management.

2. Quality indicators of products, services, processes and projects

  • Practical work: Development of  quality indicators of production, services, processes and projects.

3. Methods of consumer’s voice accounting: Noriaki Kano Model, QFD

  • Practical work: Noriaki Kano Model
  • Practical work: QFD Model

4. Seven simple quality control tools

  • Practical work: "Fishbone" diagram.

Оголошується набір на навчальні програми та курси